Adding or Using Additional System Variables in Response Templates

[thatguy82]

I am working to setup custom response templates, to be used when agents close ticket requests. I see in the template design screen that the following variables are available (%USERNAME% , %USERCOMPANY% , %USEREMAIL% , %AGENTNAME% , %AGENTEMAIL%) - but there are additional fields in the ticket itself that I'd like to reference, i.e. Ticket Number, Open / Close Date and Time, in order to provide a clear response to our users.

I have found a few mentions of different ways to reference variables, but none of them work. Are we not able to insert more details than the 5 variables mentioned above?

Any help would be greatly appreciated!

Thank you,

--Brian

[thatguy82]

I actually raised a support case with Lansweeper and got the following reply... (but it doesn't look like it is supported in the way that I was hoping to use it).

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Hi Brian,

Thank you for using Lansweeper.

The variables you're referring to apply to manual templates, which are indeed limited to the five options mentioned in your e-mail.

However, based on what you're looking to accomplish, you could add automated templates under Configuration/Email Settings. In the Outgoing E-mail templates section of that page, you can set up several automated e-mail templates. The variables that you can add to these automated templates are more extensive than the variables for manual templates..

[SBrassard]

I'm pretty curious about this as well. Hoping there is a way to get more then those in here.