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‎09-12-2019 12:40 AM
‎09-18-2019 04:44 PM
‎09-18-2019 09:50 PM
Esben.D wrote:
Check if the role those people have has this permission included
‎09-12-2019 03:02 PM
thare wrote:
I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.
I have given my admin group access to all rights that are available in the group settings but they are still only able to see tickets assigned to them.
‎09-12-2019 10:37 PM
aaronatkinson wrote:thare wrote:
I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.
I have given my admin group access to all rights that are available in the group settings but they are still only able to see tickets assigned to them.
Can they not just create a new tab & add the correct filters to view all assigned / un-assigned tickets?
‎09-12-2019 09:18 PM
aaronatkinson wrote:thare wrote:
I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.
I have given my admin group access to all rights that are available in the group settings but they are still only able to see tickets assigned to them.
Can they not just create a new tab & add the correct filters to view all assigned / un-assigned tickets?
‎09-12-2019 09:16 PM
aaronatkinson wrote:thare wrote:
I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.
I have given my admin group access to all rights that are available in the group settings but they are still only able to see tickets assigned to them.
Can they not just create a new tab & add the correct filters to view all assigned / un-assigned tickets?
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