Alias reply on all tickets

[ICT_AAE]

Hello,

We are working on implementing a new email domain within our organization. We have also linked this email address to the mailbox that Lansweeper reads. In every ticket that is now forwarded from the mailbox, the new email address is included. How can we remove this email address?

[DavidPK]

Hi,

Access Lansweeper Configuration:

• Log in to your Lansweeper console.
• Navigate to the Configuration section.

Email Settings:

• Go to Email Settings under the Helpdesk or Ticketing section.
• Check the settings for the mailbox that Lansweeper reads.

Modify Email Rules:

• Look for any rules or filters that might be adding the new email address to the tickets.
• Adjust these rules to exclude the new email address.

Update Notification Settings:

• Ensure that the notification settings do not include the new email address.
• You might need to update the templates or default settings used for ticket notifications.