Is there any way to let users edit Ticket's the only option I can see is to change the state.
I am trying to create a ticket type in the helpdesk that will allow staff to request new account creation by inputting various information on a form.
My problem is that 2 or more users need to be able to edit the form and also new data needs to be input after initial ticket creation.
Is there any setting to allow a user to create a ticket and then return to the form and add information as it becomes available?
