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SquawkPG
Engaged Sweeper
I have a number of PC assets that report 2 instances of Webroot which causes problems with filtering & reporting.
1) Webroot SecureAnywhere - Disabled & Outdated
2) Webroot SecureAnywhere - Enabled & Up To Date

How can I fix this?
5 REPLIES 5
FrankSc
Lansweeper Tech Support
Lansweeper Tech Support

Hi,
Antivirus is fetched from the AntiVirusProduct class in WMI.
Please check what is being returned with the Powershell command below. Is the instance also listed there twice?

Get-CimInstance -Namespace root/SecurityCenter2 -ClassName AntivirusProduct

 

Hi - Multiple reports of the same AV ( we use vipre ) which is causing reporting confusion and multiple entries in LANSweeper. 

 

PS C:\WINDOWS\system32> Get-CimInstance -Namespace root/SecurityCenter2 -ClassName AntivirusProduct


displayName : VIPRE Business Agent
instanceGuid : {E57E53FA-0D28-5E6B-95B1-8B3E99C761C1}
pathToSignedProductExe : C:\Program Files\VIPRE Business Agent\SBAMWSC.EXE
pathToSignedReportingExe : C:\Program Files\VIPRE Business Agent\ViprePPLSvc.exe
productState : 266240
timestamp : Mon, 15 May 2023 15:52:22 GMT
PSComputerName :

displayName : VIPRE Business Agent
instanceGuid : {60224B57-9376-2360-FD93-BCD0A956D35D}
pathToSignedProductExe : C:\Program Files (x86)\VIPRE Business Agent\SBAMWSC.EXE
pathToSignedReportingExe : C:\Program Files (x86)\VIPRE Business Agent\ViprePPLSvc.exe
productState : 262144
timestamp : Mon, 29 Aug 2022 16:02:46 GMT
PSComputerName :

displayName : Windows Defender
instanceGuid : {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
pathToSignedProductExe : windowsdefender://
pathToSignedReportingExe : %ProgramFiles%\Windows Defender\MsMpeng.exe
productState : 393472
timestamp : Mon, 17 Apr 2023 13:13:09 GMT
PSComputerName :

displayName : VIPRE Business Agent
instanceGuid : {4C23B6E1-0DC7-CEA1-0510-43F2F10D6AFE}
pathToSignedProductExe : C:\Program Files (x86)\VIPRE Business Agent\SBAMWSC.EXE
pathToSignedReportingExe : C:\Program Files (x86)\VIPRE Business Agent\ViprePPLSvc.exe
productState : 266240
timestamp : Tue, 22 Sep 2020 21:30:16 GMT
PSComputerName :

ErikT
Lansweeper Tech Support
Lansweeper Tech Support

Hi there, 


I have forwarded this information internally to investigate these false positives. 

clsecurity
Engaged Sweeper

Bump thread - I am also having the same problem with Vipre.

TazPB
Engaged Sweeper
I'm having the same problem with Vipre Antivirus software as well.