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agents can't create new tabs

Good Afternoon,As of today 2 of our 19 agents suddenly can't view there tickets & are unable to create new tabs.What could cause this? Nothing permission wise has been changed except the latest update applied 2 or 3 days ago.Regards

Features Questions

Hello,I'm looking for solution(s) to do asset management, and a bit of control over PCs. Mostly control over patching.Can I use Lansweeper to control what Windows Update is doing?Kinda like RMM Agents, that control the windows update cycle, reboot (o...

datev by • Engaged Sweeper II
  • 3731 Views
  • 2 replies
  • 1 kudos

LSAgent For OSX not registering

Out of the blue new OSX devices (Apple Macs) are not reporting into the portal with our cloud relay ID. I was able to add them before this week but we cannot get them talking. We have rebooted the Lansweeper server to no avail.

Jonnym by • Engaged Sweeper II
  • 4699 Views
  • 3 replies
  • 1 kudos

AD User information not updating

I have upgraded our lansweeper installation to version 7.2.100.20I was especially looking forward to use users ExtensionAttributes in reports.Unfortunately these fields are not being populated and the lastscan date is the same with all users, which i...

Tomas by • Engaged Sweeper III
  • 3057 Views
  • 1 replies
  • 0 kudos

Mutliple domain formats in scan results

We have scanned our LAN and see that our previous technicians each had a different way of adding assets to our domain. The domain should be companyname.com, but instead we have COMPANYNAME, COMPANYNAME.COM, companyname.com. If I do a mass asset updat...

Mac Users

Hi Folks,Is it possible to get the current and/or historical logged in user on a Mac? Our Mac's are all windows domain joined.Thanks in advance!Ian