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‎02-26-2016 05:22 PM
I know the AV is enabled because I have watched my AV server console to see if there was any loss in communication while the scan was running and none of them go offline.
We use Trend Micro OfficeScan on the latest version.
Does anyone have any ideas as to what is causing the bad reporting?
Solved! Go to Solution.
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‎03-05-2016 02:11 PM
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‎09-13-2017 11:50 AM
Susan's solution should be functional here and still allow you to use an email alert that can be accurate:
- Go to Scanning\Scanned Item Interval and set the antivirus item to 0 (always rescanned).
- Set up a scanning target under Scanning\Scanning Targets for your Antivirus disabled report and schedule it at a time that will allow the scans to complete before your scheduled email alert time hits. This will allow another rescan to occur just prior to when the email alert would be sent out.
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‎09-11-2017 06:05 PM
Doesn't that suggest that there's some kind of timing issue in the automatic scan, or some other similar issue?
It's nice that the report can be modified to ignore Defender, but that's all that we use. At least just disabling the email report still allows me to see what might be listed as disabled when visiting LS admin.
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‎09-10-2017 07:17 AM
Hoping that something more solid can be added to the next LS maintenance release.
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‎09-11-2017 10:57 AM
rseiler wrote:
Started happening with Defender on one W10 PC (using last couple versions of Lansweeper). I disabled the email alert that I had setup for it, since using the above workaround had no effect.
Hoping that something more solid can be added to the next LS maintenance release.
Lansweeper scans anti-virus status information from WMI on the local computer, more info on that can be found here. If Windows Defender being disabled is found while scanning, this can indeed make the anti-virus disabled report less reliable. Do note that this is not something that can be patched within Lansweeper, as Lansweeper is merely listing the information it finds, and there IS a disabled anti-virus program on the computer. To resolve this you can do one of the following:
- Remove Windows Defender entirely from these computers.
- Modify the anti-virus disabled report to ignore Windows Defender. Open the "Workstation: Anti-virus Disabled" report and click Edit Report. In the Criteria column for tblAntivirus.Displayname enter the following:
Not Like '%Windows Defender%'
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‎02-21-2017 04:28 PM
I encountered the same issue with TrendMicro Officescan XG.
Click on the Scanning menu options in Lansweeper -> Scanned Item Interval -> First Entry should the be antivirus settings.
Change from 1 to 0 to force scan every time.
(click on the 1 to make the change)
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‎09-01-2016 10:53 PM
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‎03-05-2016 02:11 PM
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‎02-29-2016 04:00 PM
I think it has something to do that when the klient PC starts, lansweeper do a quick scan/check before antivirus program have had the chans to "get green", do its updates, check connection to antivirus manager and so on.
So i wonder if there is a delay you can set in lansweeper to hold its scan for say 2-3min?
What do you think?