Any way to shorten user email conversations on Tickets?

[SJSafeware]

In helpdesk tickets, users will often add Helpdesk to email conversations to open and involve it in discussions about issues. With each reply-all response the email conversation length gets longer and makes each email a longer separate post on the ticket. 

Is there anyway to exclude the older replies to stop it from becoming unmanageable? 

[GoodLuck123456 · Accepted solution]

If I understand correctly I believe it's this ...

Helpdesk settings > e-mail settings

Uncheck the 'Add note history' against the 'User update sent to agent' and 'agent update sent to user'.  This means only the latest note is sent via email and not the entire conversation each time.