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Horizontal Scrolling the Console on Mac

We recently upgraded our classic installation to 12.3.3. One of our team uses a Mac and was unable to get the horizontal scroll bar to appear on the Assets page. I cannot confirm, as I don't have a Mac. Is this our ignorance or is it an issue? Any hi...

BethRich by • Engaged Sweeper II
  • 515 Views
  • 2 replies
  • 0 kudos

New Reboot & Review about Testing Tools

Last fall one of the testing features was removed, which caused some confusion. The solution was still there and I wrote a microlearning on it. Head on over to the Reboot&Review to learn more, and please let me know if you have any questions.Keep an ...

Tim_N by • Lansweeper Employee
  • 1281 Views
  • 0 replies
  • 1 kudos

IT Agent installation using Intune

I have an open case regarding this, but want to see if anyone else has had success with installing IT Agent via an Intune package? We currently have LsAgent that was installed to our remote users with an Intune package, however we can't seem to get i...

rinks by • Champion Sweeper II
  • 793 Views
  • 1 replies
  • 0 kudos

Resolved! Lansweeper API for Assets

Hello,when can we expect Lansweeper API for Assets (not Helpdesk only)?And what is this documentation referred to? Knowledgebase - API v2 

Lenven by • Engaged Sweeper
  • 11324 Views
  • 5 replies
  • 0 kudos

Lookup of user mobile devices missing from intune

all my devices from intune are showing in lansweeper. But they are not associated with the user who has the mobile. Where did I go wrong or is it not possible. I have been trying to see in the community for answers but there is none. 

CisH by • Engaged Sweeper
  • 1254 Views
  • 3 replies
  • 0 kudos

Resolved! Support ticket deleted or lost in support portal

Hi,  I have been working in the following ticket with Lansweeper support since 2 weeks ago:"Remote scanning service stop scanning after upgrade to latest version [ ref:!00D1t0qhAh.!500R60UhCnr:ref ]"For some reason, the ticket doesn't displays in the...

DonMario73 by • Champion Sweeper II
  • 3230 Views
  • 4 replies
  • 0 kudos

Resolved! upgrading lansweeper from 11.4 to 12.3

My organization is upgrading Lansweeper from 11.4.0.4 to 12.3.3.0. We will backup the sql database before the upgrade.My question:What files should i backup on the lansweeper app server? I assume c:\program files (x86)\lansweeper. Are there any other...

hhwong by • Engaged Sweeper
  • 1037 Views
  • 1 replies
  • 0 kudos