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Resolved! Win10 Anniversary Update recognition

Pretty trivial and no doubt an easy fix, but I just thought that I'd give a heads-up that Win10 1607 is unrecognized by certain widgets, such as "Windows OS/SP Overview." Perhaps they trigger off the build number, which of course changed (10586 to 14...

rseiler by • Engaged Sweeper III
  • 21704 Views
  • 12 replies
  • 1 kudos

Duplication of an Asset under different IP addresses

Hi All,I am currently still pretty early in the process of setting up Lansweeper for our use, getting global credentials setup etc. And have noticed that for some switches it has duplicated the record several times over due to it registering on diffe...

Rob-CD by • Engaged Sweeper II
  • 10443 Views
  • 5 replies
  • 0 kudos

Limit knowledge base categories

Is there a way to limit access to certain knowledge base categories based on user type? For example, we have some articles that we want our regular users to access, but we have some categories specific to help desk agents. I set the teams to have acc...

jboone by • Engaged Sweeper
  • 4826 Views
  • 1 replies
  • 0 kudos

Mail Priority

Hi! I get a lot of tickets via email. Is there a possibility to set the Priority according to the priority of the email?Thanks for your help!

Icebreaker by • Engaged Sweeper II
  • 6184 Views
  • 3 replies
  • 0 kudos

Auto fill Custom Asset fields

We like to add our hard drive model and serial numbers to the asset page for computers. We know this information can be obtained in a report, but like for this to be seen when we view the assets main page. Is there a way to pull data from the data ba...

Custom reports in Lansweeper

Dear Support,I'm facing difficulties in creating custom report because there are SQL table and views to add and I'm not very good in SQL. Is there any guide on how to create a custom report?

myousufhk by • Engaged Sweeper
  • 9551 Views
  • 2 replies
  • 0 kudos