Windows Software searching not displaying correctly

[Thoph]

I have a problem with Windows Software Search.

Same software name with many versions; it only shows up when I input a first word, but when I input the full name, it does not show up. 

Like this picture, for the search "Kaspersky," it shows duplicate software and version results (but the total PC is the right number; for Kaspersky version 12.7.0.533, the total are 358 + 168 = 526)

And when I search the full name "Kaspersky Endpoint Security for Windows" or "Kaspersky Endpoint" or "Kaspersky " (with a space), it only shows 1 result (miss 168 PC).

  

[Thoph]

As far as I can investigate, this trouble is caused by the use of 'No Break Space' in the name "Kaspersky Endpoint Security for Windows." In the same version of Kaspersky, I have 2 names, one with 'normal space' and one with 'no break space.'

I found that by this query:

SELECT TOP 1000000 *
FROM tblSoftwareUni
WHERE tblSoftwareUni.softwareName LIKE '%' + CHAR(160) + '%'

But I don't know if it caused by Lansweeper or by Kaspersky.

[Mister_Nobody]

It's new behavior after update:

https://www.lansweeper.com/product/changelog/?search=LAN-16130

[ErikT]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Please add screenshots and the GatherLogs output file so our SMEs can start investigating the issue immediately. 

Using the GatherLogs tool.

[Thoph]

sorry but when i click create case to open ticket in your link, it show nothing, just like this

or i do somethings wrong ?

[ErikT]

From the screenshot you provided, it appears that some components are missing. This could be due to a restricted internet connection. If your network uses traffic inspection, please add the support portal to the exception list.