Asset question on tags

[RichardS]

When I put a serial number in the search in Assets. I see 2 enters. One with a white tag and a Windows tag. What is the differance and will it take 2 licenses? Picture attached.

 

[DavidPK · Accepted solution]

Hi,

The two entries you’re seeing represent different asset types discovered by Lansweeper.

• The Windows‑tagged asset is the device identified through Windows scanning (using WMI, SMB, etc.), where Lansweeper collected detailed hardware and software information.
• The white (generic) tag indicates a non‑Windows or generic network asset record created from another discovery scan (for example, IP scan, SNMP, or Asset Radar).

Lansweeper can detect devices through several methods — WMI, SNMP, SSH, or credential‑free discovery — and sometimes a single physical device can appear twice if it was scanned through two different methods that didn’t merge automatically

Going forward, ensure discovery scopes don’t overlap unnecessarily or adjust duplicate‑detection settings so future scans link to the existing Windows asset rather than creating a new generic one.

[Obi_1_Cinobi · Accepted solution]

Hello there!

If the same value is stored in multiple fields of the same asset, that asset may be displayed multiple times in search results, once for each field. The accompanying icon tells you what the search result is for, in this case, the serial number field. This is not a duplicate asset and it will not consume a license.

For a list of all icons, you can refer to this KB article: https://community.lansweeper.com/t5/managing-assets/search-through-assets-with-the-web-console-searc...

[DavidPK · Accepted solution]

Hi,

The two entries you’re seeing represent different asset types discovered by Lansweeper.

• The Windows‑tagged asset is the device identified through Windows scanning (using WMI, SMB, etc.), where Lansweeper collected detailed hardware and software information.
• The white (generic) tag indicates a non‑Windows or generic network asset record created from another discovery scan (for example, IP scan, SNMP, or Asset Radar).

Lansweeper can detect devices through several methods — WMI, SNMP, SSH, or credential‑free discovery — and sometimes a single physical device can appear twice if it was scanned through two different methods that didn’t merge automatically

Going forward, ensure discovery scopes don’t overlap unnecessarily or adjust duplicate‑detection settings so future scans link to the existing Windows asset rather than creating a new generic one.