→ Having trouble accessing our new support portal or creating a ticket? Please notify our team here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JonathanKreis
Engaged Sweeper

Hello guys,

I've been having a problem with searching for installed software on our company's devices for a few days now. For example, when I search for Google Chrome in "Software", only one asset appears as shown in the first screenshot. However, we have installed Google Chrome on at least twenty devices. If I now select one of these devices, as shown in the second screenshot, I can see that Google Chrome has been installed, although this asset was not previously displayed in my search. Please help me. Thank you very much for your support.

Greetings

Jonathan

3 REPLIES 3
David_GF
Lansweeper Tech Support
Lansweeper Tech Support

hi @JonathanKreis it is better to open a ticket with the Support team https://www.lansweeper.com/contact/contact-support/ to troubleshoot this issue, most probably they will need to have a look to the server logs



~~~~~~~ (〃 ̄︶ ̄)人( ̄︶ ̄〃) ~~~~~~~
Sweep that LAN, sweep it!
JonathanKreis
Engaged Sweeper

That's right. But if I search for google chrome in Software, it shows me just one machine with google chrome, despite different version numbers. I haven't such a list which you sent to me with your screenshot

Mister_Nobody
Honored Sweeper II

On your screenshots there are different Chrome's versions. 

Mister_Nobody_0-1705549226734.png