Auto Assign on First Incoming Mail Note

[lesterd88]

Hello,

I'm wondering if anyone has set this up. We're using the incoming email integration, and I'd like if a ticket is currently unassigned and an agent replies to a ticket notification email, than the note is added and the ticket is assigned to that agent.

Is this possible?

Thanks

[scarsysadmin]

Auto assign
Enable auto assign
Auto assign ticket to creator
Auto assign ticket to agent adding first public note
These options are available under General Settings.

[jkrelic]

*bump*

THIS! Absolutely needs to be addressed and implemented.

To add, is there any shorthand hash phrases you can use to assign yourself to a ticket via email?

For example:

Email comes in, I open it, I reply with #accept, the ticket replies to the user that I have accepted it and the system assigns that ticket to me.