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lesterd88
Engaged Sweeper
Hello,

I'm wondering if anyone has set this up. We're using the incoming email integration, and I'd like if a ticket is currently unassigned and an agent replies to a ticket notification email, than the note is added and the ticket is assigned to that agent.

Is this possible?

Thanks
2 REPLIES 2
scarsysadmin
Engaged Sweeper III
Auto assign
Enable auto assign
Auto assign ticket to creator
Auto assign ticket to agent adding first public note
These options are available under General Settings.
jkrelic
Champion Sweeper
*bump*

THIS! Absolutely needs to be addressed and implemented.

To add, is there any shorthand hash phrases you can use to assign yourself to a ticket via email?

For example:

Email comes in, I open it, I reply with #accept, the ticket replies to the user that I have accepted it and the system assigns that ticket to me.