Auto-closing tickets doesn't seem to be working

[scottj52101]

I've set up an Auto-close rule, with pending email alerts, but it doesn't close the defined tickets. Am I missing a setting some/anywhere?

[Esben_D]

We recently fixed a rare bug which caused the auto close rules to not take effect.

Fixed: #611179 Ticket auto close rules set up under Configuration\E-mail Settings don't work and sometimes cause the Set State When User Replies setting under Configuration\Ticket Content not to be respected

I would recommend updating to the latest Lansweeper version (6.0.151.26).
If needed, you can find instructions here: https://www.lansweeper.com/kb/118/updating-your-installation.html