We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.
We use some generic logons for some areas of our operation but everyone has an AD and email account. Is there a way to block specific (generic) accounts from logging in and creating Helpdesk tickets?
You'll have to specify who in your domain has access by specifying Windows user groups as mentioned here: https://www.lansweeper.com/knowledgebase/restricting-access-to-the-web-console/
General Discussions
Find answers to technical questions about Lansweeper.
