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zztemp
Engaged Sweeper
Hi,

We are using Lansweeper version 5.3.0.28

I used to type in all warranty dates myself when new devices were discovered.
But now i removed all the "locks" of the dates and i'm trying to update all dates by letting Lansweeper do this for me.

I have noticed that this works for 1 asset but not the other (although both assets are the same apart from the computername of course).

There is an action with the label "warranty update" but this does not seem to be working each time.

In the TAB "Scan times" of an assets, i find the values 'Warranty : 120 (Days?) and WarrantyRetry: 2 (Days?)
Does this mean i'll have to wait these amount of days? before all waranty days are correctly added?

Is there a way to force my assets to update the warranty date?

Our computers are both HP & Dell. Although it seems to be working better with the assets of DELL.

Is there a way to track this updating system? I have read on these forums that the warranty update is been done in the background, but there must be some trace?

Hopefully someone can help figure this out. If so, it would save me a lot of time.
We have +- 450 computers that i have to keep track of.

kind regards

Z.


EDIT:

I've found the following link:
http://www.lansweeper.com/kb/115/managing-how-often-specific-data-is-scanned.html

you can adjust the 'item wait time' to 0 so that on each scan, the particular item has to update.
I've done this for Warranty and forced an update, so for no joy
1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
You can manually trigger a warranty scan with the Rescan All Asset Warranties Now button under Configuration\Server Options. We received and answered similar warranty questions from you via email as well. Just as an FYI for everyone else, I'm pasting what we sent via email below. (The questions we received via email were initially more focused on HP.)
The websites we use to retrieve warranty details are hard coded into the Lansweeper service and cannot be customized. Keep in mind that the manufacturer support links found under Configuration\Asset Pages are *not* used to scan warranty details. These links can be customized, but are only used to turn the serials listed on your asset pages into clickable links. They are not used to actually scan warranty details.

There are no known issues with HP warranty scanning at the moment. In one of our recent releases, we did update our HP warranty scanning procedure to account for the fact that HP split into two separate companies. The URL you are referencing is not used by recent Lansweeper releases to scan warranty details. HP warranty details are retrieved through the links below. As previously mentioned, these links cannot be customized.

https://services.isee.hp.com
http://www.hp.com
http://h20565.www2.hp.com


If you are having issues scanning warranty details, could you:
  • If you haven't already, update to the latest Lansweeper release by following the instructions in this knowledge base article.
  • Ensure that the “enable warranty tracking on this server” checkbox is checked in the Lansweeper web console under Configuration/Scanning Setup/Server Options. You only need to enable warranty scanning on one scanning server.
  • If you are using a proxy server, add your proxy settings in the Lansweeper web console under Configuration/Scanning Setup/Server Options. Warranty information is retrieved online through the following websites:

    https://csp.lenovo.com
    https://api.dell.com
    http://www-947.ibm.com
    http://support.ts.fujitsu.com
    http://support.toshiba.com
    https://services.isee.hp.com
    http://www.hp.com
    http://h20565.www2.hp.com

  • Rescan warranties by clicking the Rescan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. Wait at least an hour for all scans to complete.
  • If the issue persists, run the report below to look for warranty scanning errors. Your Lansweeper server may not be able to reach the Internet to retrieve the information.

    Select Top 1000000 tblAssets.AssetID,
    tblAssets.AssetName,
    tblAssets.Domain,
    tblAssets.Lastseen,
    tblAssets.Lasttried,
    tblAssets.ServiceVersion,
    tblWarranty.WarrantyId,
    tblWarranty.LastWarrantyTry,
    tblWarranty.LastWarrantySuccess,
    tblWarranty.PurchaseCountry,
    tblWarranty.ShipDate,
    tblWarranty.ForceUpdate,
    tblWarranty.Error,
    tblAssetCustom.Manufacturer,
    tblAssetCustom.Model,
    tblAssetCustom.Serialnumber,
    tblAssetCustom.PurchaseDate,
    tblAssetCustom.Warrantydate,
    tblAssetCustom.SystemSKU
    From tblAssets
    Left Join tblWarranty On tblAssets.AssetID = tblWarranty.AssetId
    Left Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID

View solution in original post

3 REPLIES 3
Susan_A
Lansweeper Alumni
You can manually trigger a warranty scan with the Rescan All Asset Warranties Now button under Configuration\Server Options. We received and answered similar warranty questions from you via email as well. Just as an FYI for everyone else, I'm pasting what we sent via email below. (The questions we received via email were initially more focused on HP.)
The websites we use to retrieve warranty details are hard coded into the Lansweeper service and cannot be customized. Keep in mind that the manufacturer support links found under Configuration\Asset Pages are *not* used to scan warranty details. These links can be customized, but are only used to turn the serials listed on your asset pages into clickable links. They are not used to actually scan warranty details.

There are no known issues with HP warranty scanning at the moment. In one of our recent releases, we did update our HP warranty scanning procedure to account for the fact that HP split into two separate companies. The URL you are referencing is not used by recent Lansweeper releases to scan warranty details. HP warranty details are retrieved through the links below. As previously mentioned, these links cannot be customized.

https://services.isee.hp.com
http://www.hp.com
http://h20565.www2.hp.com


If you are having issues scanning warranty details, could you:
  • If you haven't already, update to the latest Lansweeper release by following the instructions in this knowledge base article.
  • Ensure that the “enable warranty tracking on this server” checkbox is checked in the Lansweeper web console under Configuration/Scanning Setup/Server Options. You only need to enable warranty scanning on one scanning server.
  • If you are using a proxy server, add your proxy settings in the Lansweeper web console under Configuration/Scanning Setup/Server Options. Warranty information is retrieved online through the following websites:

    https://csp.lenovo.com
    https://api.dell.com
    http://www-947.ibm.com
    http://support.ts.fujitsu.com
    http://support.toshiba.com
    https://services.isee.hp.com
    http://www.hp.com
    http://h20565.www2.hp.com

  • Rescan warranties by clicking the Rescan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. Wait at least an hour for all scans to complete.
  • If the issue persists, run the report below to look for warranty scanning errors. Your Lansweeper server may not be able to reach the Internet to retrieve the information.

    Select Top 1000000 tblAssets.AssetID,
    tblAssets.AssetName,
    tblAssets.Domain,
    tblAssets.Lastseen,
    tblAssets.Lasttried,
    tblAssets.ServiceVersion,
    tblWarranty.WarrantyId,
    tblWarranty.LastWarrantyTry,
    tblWarranty.LastWarrantySuccess,
    tblWarranty.PurchaseCountry,
    tblWarranty.ShipDate,
    tblWarranty.ForceUpdate,
    tblWarranty.Error,
    tblAssetCustom.Manufacturer,
    tblAssetCustom.Model,
    tblAssetCustom.Serialnumber,
    tblAssetCustom.PurchaseDate,
    tblAssetCustom.Warrantydate,
    tblAssetCustom.SystemSKU
    From tblAssets
    Left Join tblWarranty On tblAssets.AssetID = tblWarranty.AssetId
    Left Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID
zztemp
Engaged Sweeper
Well i've ran the services as a user that has proxy access.
The proxy is set.

The strange thing is, some assets are being scanned others not.

zztemp
Engaged Sweeper
So i have been testing

my asset pages now contain the following:

Hewlett Packard http://h10025.www1.hp.com/ewfrf/wc/weResults?tmp_weCountry=us&tmp_weSerial={assettag}&tmp_weProduct={systemsku}&lc=en&cc=us
Hewlett-Packard http://h10025.www1.hp.com/ewfrf/wc/weResults?tmp_weCountry=us&tmp_weSerial={assettag}&tmp_weProduct={systemsku}&lc=en&cc=us
HP http://h10025.www1.hp.com/ewfrf/wc/weResults?tmp_weCountry=us&tmp_weSerial={assettag}&tmp_weProduct={systemsku}&lc=en&cc=us

When you click on the service tag in lansweeper, it will take you to the correct page.
However when it tries to scrape it, i read in the tblwarranty : Parsing error: Cannot parse HP warranty

anyone has a solution to this?