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Find answers to technical questions about Lansweeper.

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Ping Failed / RPC Unavailable

Lansweeper v. 9.0.0.17 (Agentless Scanning)We are running into an odd issue where some of our assets, mainly laptops, are not getting updated in lansweeper consistently. We are scanning multiple ip ranges globally that are set to run scans at 12:00pm...

Not indexing desktop apps

We are seeing an on-going issue where LS only indexes Windows Store apps - no desktop apps are listed.  Where we notice the issue the most is when LS erroneously flagging machines as missing AV when in fact they have it.  When we look in LS it shows ...

uSlackr by Engaged Sweeper II
  • 1242 Views
  • 3 replies
  • 0 kudos

Lansweeper Classic

Good day,I am trying to set up Lansweeper Classic latest version running on Server 2016 with a connection to Office 365, I have managed to get working using a secret but having issues using a certificate.I have followed many different tutorials about...

Bi-weekly Community Highlights ( September 11-22)

Tip of the week: We held our first ever virtual office hours session on Tuesday, checkout some helpful tips in the recap here Lansweeper Community Office Hours: Tips for getting started with Lansweeper Some content you may have missed: Some of you po...

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Mercedes_O by Community Manager
  • 1288 Views
  • 0 replies
  • 1 kudos

Resolved! Exchange 2013 ActiveSync

Has anyone else noticed that the widget for Exchange:Most recently Synced Devices has a Last success sync date of 01/01/0001 for everything?  Does anyone have any suggestions on how to fix this?

JoeMorn by Engaged Sweeper III
  • 2025 Views
  • 4 replies
  • 0 kudos

Resolved! HP Purchase Date

Thank you very much for getting the Dell and HP warranty/purchase information working again!I've got an oddball problem here. A single HP computer is showing a purchase date that is completely wrong. Warranty date is correct and all other information...

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joes3 by Engaged Sweeper III
  • 11511 Views
  • 6 replies
  • 0 kudos

Resolved! Use cloud sync with proxy

Hello,We are attempting to sync our Lansweeper with the cloud, but we are encountering an issue because our firewall does not have Fully Qualified Domain Name (FQDN) resolution enabled. The connections are now routed through AWS, making it impossible...

Chara99 by Engaged Sweeper
  • 2100 Views
  • 1 replies
  • 0 kudos

Resolved! SQL servers without SQL data

Hello I got two SQL servers that had the SQL server information listed before but now the page is empty.Bot machines are MS Server 2019 and SQL Server Version 140 (2017). We have followed the troubleshooting guide but nothing has changed:https://comm...

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WuGe by Champion Sweeper
  • 1717 Views
  • 2 replies
  • 0 kudos