Cisco switches drop leading zeroes in mac address

[jrhessey]

I was wondering if anyone has seen this and if there is a fix for it? Looking at the tblSNMPAssetMac table, all leading zeroes are lost. The old SMC switches we had never did this. I can fix them, but with every scan they come back missing leading zeroes. An example would be our IP phones have the mac address 00:30:0C:00:20:A0, what comes up from the tblSNMPAssetMac is 30:C:0:20:A0. 30:C:0:20:A0 then shows up under the switch asset on the whatever port is connected to, breaking the link to the actual device. Anyone know why the Cisco switches are doing this?

[Hemoco · Accepted solution]

Confirmed problem, will be fixed in our next update.

[Hemoco]

Which version of Lansweeper are you using?

Could you scan the switch and IP phone with the devicetester and mail the output to support@lansweeper.com ? You can download the devicetester at http://download.lansweeper.com/tools50/DeviceTester.exe .