Could not open web console when Upgrade Lansweeper 5.3.0.34 to 6.0.0.22

[Serdar_KALIN]

Hİ

Could not open web console when Upgrade Lansweeper 5.3.0.34 to 6.0.0.22

I get following error



Server Error in '/' Application.

Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:


An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:



[NullReferenceException: Object reference not set to an instance of an object.]
LS.WebUser.RefreshRoles() +1573
LS.WebUser.SetUserData() +86
LS.WebUser..ctor() +2852
LS.WS.Global.(String , String , String ) +284
LS.WS.Global.Session_Start(Object sender, EventArgs e) +1220
ASP.global_asax.Session_Start(Object sender, EventArgs e) +337
System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e) +9107587
System.Web.SessionState.SessionStateModule.CompleteAcquireState() +148
System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData) +561
System.Web.AsyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +96
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +184




Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.1040

Any advice ?

Thanks

[Susan_A · Accepted solution]

FYI for everyone: we received and answered this question via email last week. This error was related to a bug only affecting Turkish customers, with web browsers in the Turkish language. We provided Serdar with a manual fix, which resolved the issue, but our next Lansweeper update will include this fix as well. Our next installer will be available either this week or the next. When it's released, you can update your installations by following these instructions.