General Discussions

Find answers to technical questions about Lansweeper.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Can you convert USB devices into assets?

I have some things like receipt printers, scanners, and even USB laptop docks that we'd like to track as assets. Is there a way to automatically track/map these as assets or do I just need to use SQL queries to grab USB devices by specific names?

bdleedy by Engaged Sweeper
  • 962 Views
  • 1 replies
  • 0 kudos

Problems with merging Windows Scan with VCenter Scan

Good Morning, In the last few days, I scanned almost all our customer Windows VMs using the IP Range scanner. Everything worked well and after that I have added a VCenter Scan. So, I started the scan, and it looked like it managed to merge both scans...

LEVAdmin by Engaged Sweeper
  • 1272 Views
  • 1 replies
  • 0 kudos

Excluding AWS EC2 Assets from scans On Prem Server

So we are a 100% AWS shop no physical computers and our lansweeper install is used exclusively for ec2 instances. We have the AWS region scanning task set up and it is successfully pulling the ec2 asset list like we want.  However, the nature of the ...

Resolved! VOIP Information Disappeared.

We have almost 5000 VOIP Phones and this week we learned that all but about 11 lost manufacturer (Cisco) and model information. Any suggestions on what might have happened? No other assets were affected like this -just the phones. Many of our non-act...

PapaTuck by Engaged Sweeper III
  • 3339 Views
  • 6 replies
  • 0 kudos

Helpdesk - Stopping agents from self assigning

Hello all - is there a specific way to stop an agent from assigning tickets to themselves (outside of dicipline)? I've looked into ways of automatically classifying tickets as a different level , etc but looking for a quicker way to accomplish this. ...

RobDz by Engaged Sweeper III
  • 1003 Views
  • 0 replies
  • 0 kudos

Sorting Option for Asset Documents

By default, it appears that on the Asset Document screen, files are sorted alpha-numerically by file name.Is there any way to change that and sort by date instead?If not, I'd recommend adding the option for clicking on the column headers on this scre...

bhartung by Engaged Sweeper II
  • 712 Views
  • 0 replies
  • 0 kudos