credential issues

[markrusso]

I have used lansweeper for years. i just started with a new company and i have a 14 day license to show lansweeper to my company. Problem is i can't seem to get the credentials to work.  I know this user can log into all computers but it's not working in lansweeper.  any ideas? 

Scanning Access denied - possible causes:.
Scanning credential is missing administrative privileges on DESKTOP-25TB2SP.

[Katgroup]

Make sure your environment supports our scanning requirements:

• https://community.lansweeper.com/t5/requirements/windows-domain-scanning-requirements/ta-p/64247

Notably, local administrator permission is required. You can also use our connection test tool (testconnection.exe) located at C:\Program Files (x86)\Lansweeper\Actions to verify that the permissions, WMI, etc. are configured correctly:

• https://community.lansweeper.com/t5/troubleshooting-scanning-issues/troubleshoot-device-scanning-iss...