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Engaged Sweeper

I have used lansweeper for years. i just started with a new company and i have a 14 day license to show lansweeper to my company. Problem is i can't seem to get the credentials to work.  I know this user can log into all computers but it's not working in lansweeper.  any ideas? 


Scanning Access denied - possible causes:.
Scanning credential is missing administrative privileges on DESKTOP-25TB2SP.
Lansweeper Employee
Lansweeper Employee

Make sure your environment supports our scanning requirements:

Notably, local administrator permission is required. You can also use our connection test tool (testconnection.exe) located at C:\Program Files (x86)\Lansweeper\Actions to verify that the permissions, WMI, etc. are configured correctly: