We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.
We use some generic logons for some areas of our operation but everyone has an AD and email account. Is there a way to block specific (generic) accounts from logging in and creating Helpdesk tickets?
Estimados,Tengo un problema con el LsAgent, instala de manera normal pero no estas sincronizando y ocurre con ciertos equipos.Pf su apoyo.SaludosLuis Guerra
I don't know for sure that this is due to the latest upgrade, but my custom actions that use the {cn} parameter no longer work. If I take a VBS and insert the argument that the {cn} parameter used to insert, then the script works.So, if I use this (w...
Hi there,Have been testing the trial for a little bit now. Am going through the process of finetuning the help desk functionality but have come across a possible bug.I'm wanting to not receive emails as an agent when I am adding a comment to the tick...
I have open lansweeper to Internet and I have enable windows autentication but when I try to connet by mobile device or not domain pc I have continuos ask credential.Bye
Hi,is it possible to get State of an client-less TrendMicro DeepSecurity protection?We are trying to get the antivirus state from our VM´sTHX in advance
In Lansweeper I have a mark in "Detect when a Windows computer has been renamed."I have now reinstalled a number of Windows computers with a new name, but Serial, MAC and Hardware model. But the name change is not detected, and I now have the compute...
Hello,one of our office printers had a faulty network card which was replaced.Now Lansweeper identifies printer as a new device because MAC address has been changed. However serial number and rest of metadata Lansweeper reads is the same it used to b...
