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Strange Characters

We are using Lansweeper v. 6.0.100.98. When a user submits a Help Desk ticket, everyone in the IT Department receives an email via Outlook. In the Outlook email generated by Lansweeper, there are several strange characters being displayed. The exampl...

sconnors by • Engaged Sweeper
  • 7203 Views
  • 3 replies
  • 0 kudos

IGEL UD ThinClients readout

When reading out Linux Devices (eg.: IGEL UD 2LX)My Asset Name is "Error: the requested application is not allowed." Who is the Asset Name read out on a Linux Device?There is a KB Article with a list of "applications"/commands used to gather Informat...

tgt by • Engaged Sweeper III
  • 6983 Views
  • 2 replies
  • 0 kudos

IDRAC dates

hello!How can i make lansweeper read idrac (management card) when i say read it means to bring all information like logs about raid matrix, temperature from de server, all things that are thereNow I get only the mac of the idrac and what server is co...

Force cancel hung delpoyments

I'm aware you can't cancel a deployment from a previous thread. However, is there a way to clear them all out? to fill you in, I pushed a deployment to about 35 assets and they appear to have gotten hung up when running an installer from the package ...

jbaxter by • Engaged Sweeper
  • 14134 Views
  • 5 replies
  • 0 kudos

Tasklist Task Kill action

A simple way to see tasks on remote pcs and then kill them the lazy wayTASK LIST cmd.exe /K {actionpath}pslist.exe -s -r 3 \\{computer} The options set it to open a dos window and refresh every 3 seconds so you can see whats up.pslist is from PStools...

danielm by • Champion Sweeper II
  • 17206 Views
  • 1 replies
  • 1 kudos

Approved Antivirus list

We recently changed A/V programs and I've tailored LS Anti-Virus settings to reflect only our current A/V Software as approved A/V software. However, I'm still seeing programs like Microsoft Defender show up in the Anti-Virus line under computer Anti...

JSkwarek by • Engaged Sweeper
  • 4560 Views
  • 1 replies
  • 0 kudos

Auto assign notifications

In the General Settings I have under the Auto assign area both Enable auto assign and Auto assign ticket to agent adding first public note checked. For the past, well since using LS, this doesn't seem to be working for us.A ticket would come in, one ...

jkrelic by • Champion Sweeper
  • 4853 Views
  • 1 replies
  • 0 kudos
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