Dashboard Widgets not Updating

[kas_50]

Good afternoon -

I've inherited a Lansweeper installation from a Merger and Acquisition at work. While looking through the data to identify assets / equipment, I've noticed that a good portion of the Dashboard widgets are not updating the totals correctly.

For example:
Widget "Asset Type Overview"
FTP Server: 10
Linux: 76

However, when I look at the data for each of these device types, I'm seeing numbers such as:
FTP Server: 78
Linux: 102

What would be causing the difference in data displayed between the dashboard and the individual report types?

[Hemoco · Accepted solution]

Keep in mind that the widget counts only look at assets whose state is set to *active*. Non-active assets are not counted, but will still be listed if you click through to a specific asset type list. Non-active assets should be marked as gray.

You can change an asset's state by:
- Hitting the Edit Asset button on the asset's Lansweeper webpage.
- Clicking the Assets link at the top of the web console, ticking the checkboxes in front of the assets you require and hitting the Mass Change button on the left.