→ Celebrate SysAdmin Day 2024 with Lansweeper Enter our Giveaway here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
valaha
Engaged Sweeper II
How can I change default ticket state?

Regards, Vala.
1 ACCEPTED SOLUTION
Karel_DS
Champion Sweeper III
Currently all tickets will get the Open status when first created, unless it's an agent initiated ticket. There is a Default option mentioned in the ticket states table on the Configuration -> Ticket Content page, but this sets the default option set when adding a note to a ticket.

View solution in original post

1 REPLY 1
Karel_DS
Champion Sweeper III
Currently all tickets will get the Open status when first created, unless it's an agent initiated ticket. There is a Default option mentioned in the ticket states table on the Configuration -> Ticket Content page, but this sets the default option set when adding a note to a ticket.