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Help Desk set CC'd user as ticket opener

Hello, I'm using a form to send helpdesk tickets to our Lansweeper helpdesk system. The problem is that the "From" field in the email coming from the form is the system account that is used to manage the form (M365 SharePoint / Lists / Forms whatever...

jussihi by • Engaged Sweeper
  • 1225 Views
  • 1 replies
  • 0 kudos

Disable Agentless Windows Scanning Alltogether?

Is there a way in which you can disable agent-less windows scanning system wide?Would the option "Ignore Windows" in an IP Scanning target fit this purpose?And what to do with "Active Directory Domain" as a Target, this does not have that option.

jweyts by • Engaged Sweeper II
  • 3771 Views
  • 7 replies
  • 1 kudos

credential issues

I have used lansweeper for years. i just started with a new company and i have a 14 day license to show lansweeper to my company. Problem is i can't seem to get the credentials to work.  I know this user can log into all computers but it's not workin...

markrusso by • Engaged Sweeper
  • 1744 Views
  • 1 replies
  • 0 kudos

Lansweeper and Accronis Cyber Protect

Hello Lansweeper community, We are looking to validate the use case for a potential integration with https://www.acronis.com/en-gb/products/cloud/cyber-protect/ - if you are a Lansweeper MSP we would love to hear from you. The ask would be a 15minute...

Casslloyd by • Lansweeper Employee
  • 911 Views
  • 0 replies
  • 1 kudos

Resolved! Using SMBv2 in Lansweeper

Greetings.  Our company by cyber policy is removing use of SMBv1.  We are using version 10.6.2.0. Is this version of Lansweeper compatible to be used with SMBv2? If not, is there any version of Lansweeper which is usable with SMBv2.  

Separate helpdesk websites?

We are gradually adding more features from Lansweeper into our workflow, and we are really liking it. I just finished setting up our helpdesk today. We hope to go live with it soon. Our old software (that we hate) is also being used by our HR depar...

arcuser by • Engaged Sweeper
  • 10092 Views
  • 7 replies
  • 0 kudos