Dell warranty lookup error

[Russell]

Hi All,

I have a N-1 install of LS, I only saw the update today. I am having issues with the Dell warranty lookup. I have confirmed the host has access to the internet and I have added my details to the proxy config in LS. Still I am seeing warranty scan errors, the same one - "Unknown error: startIndex cannot be larger than length of string. Parameter name: startIndex"

Does anyone have a suggestion on how to fix OR what is causing this error?

Cheers,
Russell

[Laurentiu]

I have the same issue, have you managed to solve it ?

[ErikT]

Hi Rustybucket,

There have been reports of the Dell warranty lookup not working when connecting to the internet via proxy.
As a test try adding an exclusion to your proxy or temporarily disable the proxy and try connecting directly.

[Russell]

Erik.T wrote:
Hi Rustybucket,

There have been reports of the Dell warranty lookup not working when connecting to the internet via proxy.
As a test try adding an exclusion to your proxy or temporarily disable the proxy and try connecting directly.

I have another install at another site that is working just fine for warranty lookups via proxy, running v7.2.105.2

Is there something else I can look at to troubleshoot the error I'm seeing?


"Unknown error: startIndex cannot be larger than length of string. Parameter name: startIndex"

Cheers,
Russell