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BBanzai
Engaged Sweeper

Hello, I want to set someone that is a user to only be able to view a set of tickets for people under them but not created by them.

Any help s greatly appreciated, thank you very much.

1 REPLY 1
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

Unfortunately, end users can only view tickets for which they are the end user or a cc user. The department manager will need an agent license, and once they are an agent they can see all tickets from the teams he is a part of.