We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Running Report for assets with no virus protection

When we run a report for assets with no virus protection, it shows 8-10 with no protection and over 400 protected. However, most of the ones it shows without protection, does have the same virus protection as the 400 that shows in the report as prote...

Budman007 by Engaged Sweeper
  • 726 Views
  • 1 replies
  • 0 kudos

Resolved! Scan Error with LsAgent

HelloWe are in a mixed environment client with and without LsAgent since some users not in the office and are Cloud only laptops.But still we get scanning errors when the user is in the office.This asset is excluded from agentless scanning (LsAgent o...

nieboerb by Engaged Sweeper
  • 3089 Views
  • 1 replies
  • 0 kudos

File scan problem

Good day.I started scanning the file in the following directories%programfiles%\Microsoft Office\root\Office16\WINWORD.EXEGot the required results by clicking the Report buttonEverything is fine hereThen I started scanning the file in the following d...

Безымянный.jpg Безымянный.jpg

Resolved! Helpdesk system issues

Attempting to create a new ticket - receive the below: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_htblticketcustomfield_htblticket". The conflict occurred in database "lansweeperdb", table "dbo.htblticket", column 'ticketid'....

GPZachJ by Engaged Sweeper II
  • 1492 Views
  • 1 replies
  • 0 kudos

Resolved! impossible to check for updates

I only got this messages:https://func-weu-installation-tst-01.azurewebsites.net/api/VersionCheck?s=12.4.1.2&ws=12.4.1.2429.0 TooManyRequests

myssv by Engaged Sweeper II
  • 1322 Views
  • 1 replies
  • 0 kudos

Error scanning device using SNMP protocol

Hello,I would like help scanning the switch using the SNMP protocol.I followed the documentation from this linkhttps://community.lansweeper.com/t5/troubleshooting-scanning-issues/troubleshoot-snmp-scanning-issues/ta-p/64471 However, Lansweeper Device...

image.png image.png