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Resolved! New Disposed/Retired Asset State

With 12.5.2.3 it brought with it 2 new asset states, Disposed and Retired.When an asset is put into these states does it still use a licence, or do they not count towards the licence count?We have been putting our old devices which have been replaced...

Active Laptop Report

Hello,I am looking to create a report in Lansweeper Cloud that can track active/recently scanned laptops in a report and/or dashboard. In on-prem, I have a field for last LsAgent scans, but I don't see a specific field type for IT Agent scans. I assu...

rinks by Champion Sweeper II
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  • 1 replies
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Lansweeper Open Office Hours - July 24th, 2025

Lansweeper Office Hours - July 24th, 2025 Register Today - Lansweeper Open Office Hours - July 2025 Wednesday, July 24th, 2025 | 9:00 AM CST/ 4:00 PM CET Join us for Lansweeper’s July 24th, Open Office Hours, where our experts will dive into best pr...

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cvigier by Community Manager
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Resolved! Lansweeper unable to scan SNMP on TOSHIBA e-STUDIO 3515AC

I have around 50 printers that I manage, five of them are Toshibas. Of those five, four are TOSHIBA e-STUDIO 3515AC and one is a TOSHIBA e-STUDIO 5018A. All five printers are using the exact same SNMP settings, however, Lansweeper can no longer poll ...

Gaege_R by Engaged Sweeper
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  • 3 replies
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Bug? Asset Status Not Saving

Noticed that when editing an assets status, in our case going from Not-Deployed to Deployed, and hitting "Save & Exit" at the bottom of the asset page (Lansweeper Cloud), all the information except for the Status saves. It is reverting back to "Not-D...

rinks by Champion Sweeper II
  • 908 Views
  • 3 replies
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Resolved! error Create New report

Good afternoon,After updating to version 12.5.2.3, when creating a report, the following error appears:{"Error":"Internal server error: Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aee...

SuporteLS by Engaged Sweeper
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  • 2 replies
  • 0 kudos