Department manager seeing all employees tickets in dashboard.

[BBanzai]

Hello, I want to set someone that is a user to only be able to view a set of tickets for people under them but not created by them.

Any help s greatly appreciated, thank you very much.

[Obi_1_Cinobi]

Hello there!

Unfortunately, end users can only view tickets for which they are the end user or a cc user. The department manager will need an agent license, and once they are an agent they can see all tickets from the teams he is a part of.