Does Lansweeper Sales team work on Fridays??

[frustrated]

I've been trying to purchase a new license, to replace one that has expired, for two days and can't reach ANYONE.  Account rep doesn't reply to email and has no phone number in her email signature.  I call the main phone number for to reach the Sales Team, and I get a message stating, "No one is available to take your call."   

I'm in the middle of recovering from a ransomware attack and this is the last thing I need. 

[DavidPK]

Hi,

First, we sincerely apologize for the difficulty you've experienced trying to reach our Sales team — especially during such a critical time. We understand how frustrating this must be, and we truly appreciate your patience.
We've escalated this internally and reached out directly to our Sales department. Your Account Manager should be contacting you shortly to assist with the license renewal.
If you don’t hear back soon or need urgent help in the meantime, please feel free to reply here and we’ll do our best to support you further.
Thank you again for bringing this to our attention, and we're here to help however we can.