I haven't receive license key

[CKelis]

Hi,

We purchase Lansweeper before 1 week and we still not received license key.

I'm trying to reach sales or support but no one answers 

Our reference number is: 520615425

[rfuentes]

Did you ever get help?  I'm having the same issue.  I requested and received the on-prem trial license.  The trial was good from Nov 14, 2025 to Dec 14, 2025.  I purchased an annual license for Lansweeper Starter (2000) on Dec 16, 2025 and received confirmation (525213159).  I never received my license key.  I created a support case (00654764) Dec 18, 2025 and haven’t heard back.

[tmaguire]

Why is this an issue after paying alot of $ to not be able to use the product. I would think getting the key out to the customer would be the easiest part of the whole thing. Please SEND THE KEY ASAP or we will ask for a refund of the product and choose another.   Cleverbridge reference number: 504783840

[Obi_1_Cinobi]

Hello there!

I’ve escalated this internally to ensure someone reaches out to you as soon as possible. Thank you for your patience, we’ll get this sorted for you shortly.

[Obi_1_Cinobi]

Hello there!

Thank you for reaching out, and I’m sorry to hear you’ve had trouble getting in touch with our Sales team regarding your license key.

I’ve escalated this internally to ensure someone reaches out to you as soon as possible. Thank you for your patience, we’ll get this sorted for you shortly.