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ojw_cryptomathi
Engaged Sweeper
I renewed my premium license today and restarted the service.

Now I have duplicate entries for some computers and with the software report of those computers are duplicate entries for some software.

Please advise what can be done to troubleshoot the issue?
1 ACCEPTED SOLUTION
Hemoco
Lansweeper Alumni
Verify the following:

Your version of lansweeperservice.exe should be the latest version.
In your errorlog.txt file check for any database timeouts or errors.

Lstriggering the workstation should solve the problem (if no database errors or timeouts occur)

View solution in original post

15 REPLIES 15
ojw_cryptomathi
Engaged Sweeper
One appears six times and another twice. If I open the gui console then I can only select one of each (not the other five/one).

Will try and post a screenshot of that too...
Hemoco
Lansweeper Alumni
I would suggest to delete the affected computer and rescan it.
(This was only on one computer correct?)
ojw_cryptomathi
Engaged Sweeper
Thanks for your quick reply 🙂

I've updated to 3.5.2 but the problem remains.
Hemoco
Lansweeper Alumni
Could you please first upgrade to the latest version.
ojw_cryptomathi
Engaged Sweeper
LansweeperService.exe = 3.5.1
Hemoco
Lansweeper Alumni
Could you please post your lansweeperservice.exe version.