Duplicate Monitor Serial Numbers - 16843009

[apap]

Recently we have started getting duplicate serial numbers on quite a few monitors. All 16843009. These show up from different vendors/models. Google searches for this show that this same serial number often shows when read from the registry from a variety of inventory scanning products. We have been using Lansweeper for almost 2 years and this has just started to happen.

Is this a Lansweeper issue that will be addressed? A problem with the monitors in how they report the serial number? Or something else that we can fix on our end?

Thanks,
Andrew

[apap]

Thanks Bruce. I will send that information.

[Bruce_B · Accepted solution]

We've encountered these types of issues in the past, the problem lies with that the monitor vendor set up the monitor to populate the serial number fields in the registry with a generic serial number. We've hardcoded fixes for specific monitor models in the past that exhibit these kinds of issues. Please send in a support ticket via email to support@lansweeper.com with the following information so we can investigate whether a fix in a future Lansweeper release is possible for these monitor models or not.

For each monitor model:

• The full model name of the monitor
  
• The full output of this tool run on the Windows computer this monitor is connected to.
  
• The serial number reported in Lansweeper, a screenshot of the asset page of the monitor.
  
• The real serial number of the monitor, a picture of the back of the monitor for instance.