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Helpdesk "Processing" Won't Render Filter

Hello, we have issues currently with the Helpdesk for some Agents.  When the agent clicks the Helpdesk "button" they are sent to the helpdesk and show the current ticket count but the page portion actually showing the tickets is blank and just reads ...

Scan Item ENVIRONMENT ‘No information found’

Hello Lansweeper community,We are currently running Lansweeper v 10.4.1.0 and are using the LsAgent (with the default 24 hours interval).Under the Scanned Item interval we have configured that ENVIRONMENT is scanned by LsAgent Only.But when we check ...

carlow by • Engaged Sweeper II
  • 977 Views
  • 1 replies
  • 0 kudos

Resolved! Lansweeper Helpdesk Overview bold font - what does it mean?

Hello Guys,I have a small question regarding the font of the tickets in the Helpdesk overview.Some tickets inside the overview are in bold (fat) font and some in normal font... And the problem is that I can't figure out what this means.I had some ide...

steffen by • Engaged Sweeper II
  • 2197 Views
  • 2 replies
  • 0 kudos

Resolved! Issue with scanning EATON 1500 RC UPS

We have two EATON UPS 1500 RC that is connected to the network.  Lansweeper will only recognize one, but not both.   It will overwrite the existing UPS with  other UPS info instead of creating it as a new asset.  MAC

Lazo by • Engaged Sweeper
  • 4099 Views
  • 6 replies
  • 0 kudos

Wake on Lan Issues

I am running version 8.130.14. I have a scan server set up at each of my four sites. I am unable to WOL any assets regardless of site. I have tried changing the WOL port from 7 to 6 then 9 and still can not get them to wake up. When I run wol.exe fro...

DJohnnson by • Engaged Sweeper
  • 33045 Views
  • 20 replies
  • 0 kudos

Asset Radar - additional dedicated servers?

While Asset Radar is very welcome addition to Lnasweeper, I soon found capabilities are limited to what network interfaces your scanning server(s) have. Is it possible to have dedicated Asset Radar servers/packet collectors for additional subnets and...

Juha_Otava by • Engaged Sweeper III
  • 4940 Views
  • 3 replies
  • 0 kudos