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‎01-21-2016 09:13 PM
Hey everyone this could be a really noob question but I have had trouble setting up the email notifications through our email server. The SMTP and ports have been successfully put in place and the test goes through as successful. I tried using the default from address and using my own as well. With everything set up and in place I still have yet to get an email, I am probably missing a very important step in the process that the instructions have not given to me. I have my test recipient emails all in the group as well and everything looks like it should be good to go. Any help or advice would be much appreciated.
Thanks,
Thanks,
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‎01-22-2016 10:46 AM
The first thing I would recommend is:
If the issue persists, I would recommend putting your Lansweeper service in debug mode by following these instructions, waiting for another alert and then forwarding the following information to support@lansweeper.com for troubleshooting purposes:
- Verifying whether your reports have results. Empty reports are not mailed.
- If you haven't already, updating to the latest Lansweeper release by following these instructions. We did fix some email bugs in previous releases.
If the issue persists, I would recommend putting your Lansweeper service in debug mode by following these instructions, waiting for another alert and then forwarding the following information to support@lansweeper.com for troubleshooting purposes:
- Description of the problem.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshot of the *entire* Configuration\Email Alerts page.
- Excel export of the report results of one of the reports you set up an alert for.
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‎01-22-2016 10:46 AM
The first thing I would recommend is:
If the issue persists, I would recommend putting your Lansweeper service in debug mode by following these instructions, waiting for another alert and then forwarding the following information to support@lansweeper.com for troubleshooting purposes:
- Verifying whether your reports have results. Empty reports are not mailed.
- If you haven't already, updating to the latest Lansweeper release by following these instructions. We did fix some email bugs in previous releases.
If the issue persists, I would recommend putting your Lansweeper service in debug mode by following these instructions, waiting for another alert and then forwarding the following information to support@lansweeper.com for troubleshooting purposes:
- Description of the problem.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshot of the *entire* Configuration\Email Alerts page.
- Excel export of the report results of one of the reports you set up an alert for.
