Email report error

[kmarlow]

Hey everyone this could be a really noob question but I have had trouble setting up the email notifications through our email server. The SMTP and ports have been successfully put in place and the test goes through as successful. I tried using the default from address and using my own as well. With everything set up and in place I still have yet to get an email, I am probably missing a very important step in the process that the instructions have not given to me. I have my test recipient emails all in the group as well and everything looks like it should be good to go. Any help or advice would be much appreciated.
Thanks,

[Susan_A · Accepted solution]

The first thing I would recommend is:

• Verifying whether your reports have results. Empty reports are not mailed.
  
• If you haven't already, updating to the latest Lansweeper release by following these instructions. We did fix some email bugs in previous releases.

If the issue persists, I would recommend putting your Lansweeper service in debug mode by following these instructions, waiting for another alert and then forwarding the following information to support@lansweeper.com for troubleshooting purposes:

• Description of the problem.
  
• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
  
• Screenshot of the *entire* Configuration\Email Alerts page.
  
• Excel export of the report results of one of the reports you set up an alert for.