→ Your Opinions Count! 2024 Content Survey Take the survey

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Engaged Sweeper

I’m having an issue getting Lansweeper to generate tickets from emails coming in. We are using a shared mailbox from Office 365 and in testing the connection does work, however any email sent to it gets moved to the deleted folder which is what we have setup for email to ignore. The issue is with no ignore rules set up, all emails still go to the deleted folder. I also noticed in testing that for ‘Allow user when e-mail address not found’ if I turn on send reply email Lansweeper will send one out saying the e-mail address was not recognized.
Engaged Sweeper
Perhaps you are writing inappropriate emails, try changing them https://www.sender.net/thank-you-email-subject-lines/ and create a new email template.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now