Example Use of the GetTicket API call

[RobWaibelJr]

Const WebURL = "http://10.1.1.68:81/api.aspx"
Const URL2 = "http://shastawsus.corporate.local:81/api.aspx"

Protected Sub Button1_Click(sender As Object, e As EventArgs) Handles Button1.Click
Dim webREQ As WebRequest, webRES As HttpWebResponse
Dim key As String = HttpUtility.UrlEncode("810f482c-a6d2-44c0-8f65-cc513ab7a0d9")
Dim sWebURL As String = ("?Action=GetTicket&Key=" & key & "&TicketID=22315")
Dim compURL As String = URL2 & sWebURL

webREQ = WebRequest.Create(compURL)
'webREQ.Headers.Add("Accept", "application/json")
webREQ.Credentials = New NetworkCredential("waibelr", "LetM3In!")
Try
webRES = webREQ.GetResponse
Catch wEX As WebException
TextBox2.Text = wEX.Message
Exit Sub
Catch ex As Exception
TextBox2.Text = ex.Message
Exit Sub
End Try

TextBox1.Text = webRES.StatusCode
TextBox2.Text = webRES.StatusDescription
End Sub

[ErikT]

Hi RobWaibelJr,

Try querying a ticket with a direct API call like

http://YourServerName:81/api.aspx?Action=GetTicket&Key=123456789&TicketID=1

If the same 500 error is occurring and assuming you've added an API key in the Configuration\Ticket API tab, the issue could be related to your web server setup.

It would be best to send a screenshot of the error message when making a direct call to support@lansweeper.com