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Engaged Sweeper
We just purchased Lansweeper and where I worked at before we used the helpdesk portion. Users would email an address ( and the email would come through to the desk. From what I read this is set up in the incoming email part of the configuration. I am not sure if we should use IMAP or Exchange EWS (we use O365 but host our exchange 2016 server). Also, does the email address that I create ( need to be a distribution group or an individual user email account? Any help getting this set up would be appreciated. Thanks!
Engaged Sweeper
dear Chris
I resolved this issue in this way:
- Create a usermailbox called
- go to Lansweeper and configuration-->Email-setting
- add email account and complete the fields
after that the system start to receive the email and you can work like a tiket.

WATCH OUT : before to do all set one administrator user like a Helpdesk agent