We just purchased Lansweeper and where I worked at before we used the helpdesk portion. Users would email an address (support@domain.com) and the email would come through to the desk. From what I read this is set up in the incoming email part of the configuration. I am not sure if we should use IMAP or Exchange EWS (we use O365 but host our exchange 2016 server). Also, does the email address that I create (support@domain.com) need to be a distribution group or an individual user email account? Any help getting this set up would be appreciated. Thanks!
