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Rule won't apply

So I have a rule, pictured below. It's the top rule, and set to stop processing.However, all tickets are getting set to IT Support and sending to me.I'm a one man shop for IT, and I set this up a while back. Now we are using the ticketing to assist ...

BSOD caused by KB updates anyway to track them?

Is it possible to detect the following BSODS created by the below security patches, most of the time this occurs when trying to print from a kyocera printer or when access Vmware Horizon and I suspect the printer drivers are being enumerated during t...

hirogen by • Engaged Sweeper III
  • 2013 Views
  • 0 replies
  • 0 kudos

HP Zero Clients detected as printers

We have lots of HP zero clients (Teradici Tera2 chip)w/o snmp enabled they are discovered as web servers, after snmp enabling they are discovered as printers (see screenshot)Snmp seems to not have attached devices, but through web interface it is pos...

igorm by • Engaged Sweeper
  • 1557 Views
  • 0 replies
  • 0 kudos

Key agent email

We recently changed the key helpdesk agent. The previous key agent received an email any time a ticket was created to ensure nothing got missed. Somehow that is no longer working, the new key agent is not receiving those emails. He receives all othe...

lfuher by • Engaged Sweeper
  • 3663 Views
  • 4 replies
  • 0 kudos

Custom scanning registry

We have a registry key with more than one value I want to scan. The scan seems to only return the first value found. Is this a bug or just not supported?

JimLawson by • Engaged Sweeper
  • 2403 Views
  • 2 replies
  • 0 kudos

AWS scanning appears to only cover 1 account

From the way the scanning target gets set up, it appears that only 1 instance of each region will be scanned, due to it using the first credentials it finds that will work. Azure, on the other hand, can have multiple subscriptions added, allowing sca...

lmf by • Engaged Sweeper II
  • 7323 Views
  • 4 replies
  • 0 kudos

Scanning AWS servers in multiple accounts

I have multiple AWS accounts and want to scan and consolidate asset data to the virtual systems in AWS. I do not seem to be able to make it work even though I have entered credentials for each account.

mgroover by • Engaged Sweeper
  • 4067 Views
  • 2 replies
  • 1 kudos

Resolved! Best practices, advice and tips for large IP scans?

I'm in a situation where I am using a single scan server Lansweeper instance and have a requirement to scan large IP spaces for assets (post-merger ITAM project for old lab spaces and associated). An example would be an undocumented /12 network that ...

Iwaschkin by • Engaged Sweeper
  • 4115 Views
  • 2 replies
  • 0 kudos