Has Anyone Setup a new HP Warranty API Key?

[Nick-C]

I was excited to see that HP Warranty scanning is available again in the new 2.5.2.3 update right up until I tried figuring out how to get one of these API keys.

I've seen the updated documentation and sadly this doesn't seem to correspond to anything on HP's dev website:

https://community.lansweeper.com/t5/sites/enable-warranty-tracking/ta-p/70334#HP

None of the groups listed on HP's site indicates it will provide access to the Warranty API so if you skip the initial group selection page you can then see some more options including HP Client Management (which does mention Warranty tracking), but this then goes to a placeholder page with no further info. The other possible option is HP Proactive Insights but this then requires another login which indicates you need to be a paying customer to access anything further.

Am I being blind here and missing something obvious or have HP management to create yet another abomination of a website that is impossible to navigate?

It would also be great if the lansweeper docs could get updated a bit to reflect this and hopefully provide some updated guidance.

[SimonWhitfield]

Thanks.

I had reached out via email already as I was getting nowhere. They replied back asking for our HP account managers email address. The problem is we don't have a HP account manager, we just purchase HP products via a reseller, we don't liaise directly with HP.

[Gilian]

Can you then ask for the reseller to contact HP directly (and get hold of HP warranty API key for you) ?

[Gilian]

@Nick-C , here's the official HP documentation. We're already planning on extending our own documentation with this one:

1. Register on HP developers portal: https://developers.hp.com
2. Receive mail with process
   1. Thank you for your continued participation Now that you have registered as a user on the HP Developers Portal, please follow the additional steps listed below to continue with the HP Warranty API :
   2.  Login to the HP Developers Portal (if you are not already logged in)
   3. Navigate to the instructional HP Warranty API page
   4. Follow the ‘Enrollment Process’ steps which include completing and submitting the Enrollment Form and agreeing to the Warranty API EULA.
   5.  Send an email to warrantyapi.customers@hp.com with any questions you have about the enrollment process.
3. Once enrolled, go to https://developers.hp.com/hp-warranty-api and create your API key and secret

[Nick-C]

@Gilian Thanks for this, it looks like that includes a couple of steps that were missing from the lansweeper docs.

Although now it looks like it's just HP's terrible website that is causing problems as HP Warranty API page is giving me "too many redirect" errors even in different browsers.

At least this is some progress though and will hopefully work if/when HP fix their website!