Helpdesk dispatch rules problem

[JRox]

Good morning,

We're trying to use the delivery rules feature to manage incoming tickets. But when creating the rules, there seems to be a problem writing to the database. How can we resolve this?

Error while saving:
INSERT INTO htblspecialrulesconditions (ruleid, type, condition, text) VALUES (@p1,@p2,@p3,@p4) Conversion failed when converting the nvarchar value '1,1' to data type int.

Thanks in advance

Giuseppe

[Mike_KF]

Here the same however after switching the view, there were several rules created. I could however don't save the changes after adding a condition. 

[J-Coc]

Is there any update on this? I have a similar error:
Error while saving:
INSERT INTO htblspecialrulesconditions (ruleid, type, condition, text) VALUES (@p1,@p2,@p3,@p4) Conversion failed when converting the nvarchar value '6,6' to data type int.

[Obi_1_Cinobi]

Hello there!

This is a known issue: https://community.lansweeper.com/t5/technical-support-solutions/error-when-creating-or-editing-ticke...