Help Desk Management Report

[pdisney]

The Help Desk management report is not showing all tickets. When I strip out the closed tickets, it seems to be about 40 tickets short of the actual open count. I'm not seeing why this would be but the tickets that it's missing are of varying categories and ticket states, not seeing a pattern

[dbiehler]

I noticed if a ticket is send in but not assigned to an agent it will not get counted in any reports I create. How can we get a report to reflect unassigned and open tickets?

[natebraun1]

It is the AssetName selection. If you remove it, I can see all my tickets.

[natebraun1]

Our report is only showing us 50% of our total tickets. When sorting by Ticket number (I added that field) it skips over large ranges of tickets.