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jabe
Engaged Sweeper

In my Lansweeper installation, the "Actions" button in the Helpdesk is not showing.

The licence is correct and my User is set as Admin + Agent (and the user is made Agent in the general settings).

I'm not able to assign Tickets or change states.

Any ideas?

2 REPLIES 2
David_GF
Lansweeper Tech Support
Lansweeper Tech Support

hi @jabe 

Could you check the permissions assigned to the role? You can find them under Configuration > User Access & Roles. The screenshot below is the default settings for Administrator + Agent role:

 



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Sweep that LAN, sweep it!
jabe
Engaged Sweeper

hi david,

i have set all permissions (even the delet tickets and edit other agents notes).

i have use a new user to test the configuration, too.

The "Actions" button does not appear.