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Custom Ticket Type - Custom fields not displaying

I've created a new ticket type and created new custom fields. All the other tickets point to this new one so basically all the user sees is the "Trouble Ticket." This ticket has custom fields but they don't display when a user clicks on new ticket....

Frederick by • Engaged Sweeper II
  • 6503 Views
  • 3 replies
  • 0 kudos

Resolved! See list of all users that have admin rights

Hi,I've just been handed the role of looking after our lansweeper instance so please excuse my ignorance, but how to you see a list of all users that have admin rights (or more rights to the general users)?I've tried to find it myself, and searched t...

Wake On Lan works intermittently

I would like to know what is the requirement for WOL to work? Such as, what is the UDP port? Any special configuration on the Router/Switcher where the server and client are in the different segment?Is the Wake-On_Lan utility from Lansweeper using MA...

Alan_LS by • Engaged Sweeper II
  • 7862 Views
  • 3 replies
  • 0 kudos

Knowledgebase gone after update 6.0.100.75

All the KB articles are gone after updating Lansweeper to version 6.0.100.75The articles and attachments are still in the kbfiles folder on the lansweeper server, but they are not appearing anymore on the website.Is there any way to let them appear a...

Jeroen_DM by • Engaged Sweeper
  • 4033 Views
  • 1 replies
  • 0 kudos

Activate disabled local user account

Hello!We have a local user account on every PC in the network, that seems to be disabled on some of the computers. Is there any possibility to activate that user via Lansweeper?

koglerh by • Engaged Sweeper III
  • 4369 Views
  • 1 replies
  • 0 kudos

Installer stuck and wmiprvse with high CPU

Hello, we've been using Lansweeper for a long time and while updating from and old version we got stuck in the process.We tried also to uninstall it and then reinstall from scratch but we get stuck always at the same step (Running Postinstall task - ...

Berek by • Engaged Sweeper
  • 6996 Views
  • 3 replies
  • 0 kudos