Hi,When a ticket is assigned to an agent with Ticket dispatching, there is no outgoing mail to the agent.The "Agent assigned/subscribed to agent" is enabled.Greetings,Timo Janssen
Hi,someone can help me with a custom scanning? Is it possible with lansweeper do a custom scanning and get the size of a specific folder on all remote clients?For Example: C:\users\username .ThanksMattia
Hi community,Is there a way to see the MAC address history for asset? asset = laptop, that been replaced with new one with same netbios name, so all old laptop data has been replaced with data from new laptop. Old laptop has been stolen and police is...
I'm wondering if there's a way to create a widget based on the output of a dynamic asset group.We schedule our updates based on the output of dynamic asset groups instead of reports.The groups are easier to edit and faster accessible. Also I'm the on...
We've using Lansweeper 5.3.0.8. We've noticed that on some machines, the "Last tried" scan time is several weeks behind. For example, I'm looking at one of our Windows computers, and it lists this:First seen: 05/22/2015 16:13:09Last seen: 07/09/2015 ...
Is there a way have a ticket change statuses if say its left on particular state for a period of time? The idea being that a ticket is left open after say 24 hours would change to unresolved or changed to higher priority to show higher importance tha...
We have created a custom state called "Destroyed." These are assets that we have disposed of or decommissioned. We would like to maintain these in the database for now to maintain a historical record. I would like to exclude any assets with the "D...
