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Auto assign notifications

In the General Settings I have under the Auto assign area both Enable auto assign and Auto assign ticket to agent adding first public note checked. For the past, well since using LS, this doesn't seem to be working for us.A ticket would come in, one ...

jkrelic by • Champion Sweeper
  • 5030 Views
  • 1 replies
  • 0 kudos

Resolved! Helpdesk Ticket List

I tried looking for these answers but wasn't able to find anything...Why are some tickets in the helpdesk list purple?What are some helpdesk ticket titles in bold?

create but not edit reports

Hello,Does anybody knows if:Is it possible to have a user role where can create reports but not edit others reports?The user will be able to edit only his reports.Thank you

manos by • Engaged Sweeper II
  • 4667 Views
  • 1 replies
  • 0 kudos

Resolved! Uninstall - Multiple Versions of Firefox

Hey Everyone, I am trying to remove multiple versions of Firefox from our environments. Before I recreate the wheel I wanted to see if there are any packages or tips I can borrow. Thanks

Dtyner by • Engaged Sweeper II
  • 8901 Views
  • 2 replies
  • 0 kudos

Resolved! Trying to customize user help desk tabs/dashboard

I've been hunting and tinkering for a few hours, but I can't seem to find an answer as to whether this is possible.I manage IT for a nonprofit, and would like a pretty 'minimal' help desk for end users once they log in to report or check on a ticket....

Lock input during deployment?

Hello,we have about 80 clients in our production facility which are running an application from a network share.In case we need to update this application, the process must be terminated on all machines.I have created a taskkill-package to so. Howeve...

Alulux by • Engaged Sweeper III
  • 6300 Views
  • 1 replies
  • 0 kudos

Disable Internet access

Hello,I have installed the free version of Lansweeper and I need to know how to disable the access to Internet for Lansweeper.Is it only through firewall or there are specific ports?This is in order to avoid important data of the network to leak on i...

manos by • Engaged Sweeper II
  • 5767 Views
  • 1 replies
  • 0 kudos

Lansweeper keeps crashing ... why ?

While deploying a package, after few minutes 2 events are logged (windows server 2008 R2 - 4GB RAM - 2 CPU) Faulting application name: Lansweeperservice.exe, version: 6.0.110.98, time stamp: 0x5a4374d3Faulting module name: ole32.dll, version: 6.1.76...

zizzulo by • Engaged Sweeper
  • 4952 Views
  • 1 replies
  • 1 kudos