Helpdesk Actions button not showing

[jabe]

In my Lansweeper installation, the "Actions" button in the Helpdesk is not showing.

The licence is correct and my User is set as Admin + Agent (and the user is made Agent in the general settings).

I'm not able to assign Tickets or change states.

Any ideas?

[jabe · Accepted solution]

Solution:

The Windows-Group, which controls Lansweeper access in our domain, had to be inserted in the user configuration.

[jabe]

Update:

If i change the User to be a user, not an agent, the "Actions" button appears.

But i have to be able to be an agent and assign tickets to myself or, in case that my user is also supportadmin, assign tickets to other agents.

[David_GF]

hi @jabe 

Could you check the permissions assigned to the role? You can find them under Configuration > User Access & Roles. The screenshot below is the default settings for Administrator + Agent role:

[jabe]

hi david,

i have set all permissions (even the delet tickets and edit other agents notes).

i have use a new user to test the configuration, too.

The "Actions" button does not appear.