08-30-2022 09:26 PM
Hello - We use the helpdesk via email only. We have setup custom fields for us to enter on new hire type tickets. Things like computer name assigned, email assigned, phone number, ect. We want to communicate these things as we fill them out back to the requestor via email (just like a note is). For whatever reason they are separate from a note. Any ideas?
Thanks
Solved! Go to Solution.
08-31-2022 09:40 AM
Hello there!
Unfortunately, this is working as intended. It's currently not possible to include custom fields in emails. This feature was requested before, so it was added to our customer wish list.
06-26-2024 01:56 PM
Would like this as well.
08-31-2022 09:40 AM
Hello there!
Unfortunately, this is working as intended. It's currently not possible to include custom fields in emails. This feature was requested before, so it was added to our customer wish list.
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