Helpdesk custom fields: Invalid Value

[uNcLePeAr]

Hello everyone,

As you can see in the attached screenshots, when I try to change the delivery date within the ticket, it does not allow me to enter values for the months from 01 to 09, while it works correctly for 10, 11, and 12.

I hope I have explained myself well, as it is difficult to describe even in Italian because it is a very particular error.

Thank you as always for your support.

Umberto

[Riley · Accepted solution]

Hi everyone,

The issue LAN-16949 Helpdesk: custom field (type: DATE) returns "Invalid value" has been resolved in Lansweeper version 12.2.1.6, released on January 9th, 2025.

 You can download Lansweeper version 12.2.1.6 using the instructions below.

How to update: https://community.lansweeper.com/t5/lansweeper-maintenance/update-lansweeper-on-premises/ta-p/64338

You can download the latest version from the following link: https://www.lansweeper.com/product/update-lansweeper/

Reminder
Before performing the upgrade, we strongly recommend backing up your current installation to prevent data loss. For detailed instructions on how to back up your installation, please refer to the following guide: https://community.lansweeper.com/t5/lansweeper-maintenance/back-up-your-installation/ta-p/64309

[uNcLePeAr]

With the the lasted release ( 12.2.1.6 ) , the problem is gone.

Umberto

[Hiasltown]

I have the same problem, although I noticed it when opening a new ordering ticket.

Can't enter month values that start with 0 without getting the invalid value highlight. In the "needed until" date field. Also I haven't figured out yet how to enter something "valid" into the order date field. I guess since I ordered today I can't set it to that because of the given issue but I also can't set it to a future date in october or so...